Shipping policy

Shipping Policy

Updated on: 24-5-2026

Who We Are

Aurora Collectibles (“we,” “us,” or “our”) operates the website shopauroracollectibles.com (the “Site”). We are committed to providing a smooth, reliable, and transparent shipping experience for all customers. Please review the information below regarding our shipping process.

Shipping Costs

Free Shipping:
We offer free standard shipping on all Australian orders over $150 AUD.

Standard Shipping:
Flat rate shipping fees are calculated at checkout for orders under the free shipping threshold.

Shipping Range

Delivery Area:
We currently ship Australia-wide.

International Shipping:
At this time, we focus on shipping within Australia. We are considering expanding our delivery areas in the future.

Order Processing Time

Processing Time:
Orders are processed within 1–4 business days, Monday to Friday.

Cut-off Time:
Orders placed before 5:00 PM (AEST) will typically begin processing the same business day. Orders placed after this time will be processed on the next business day.

Delivery Time

Estimated Delivery:
Delivery times vary depending on your location and selected shipping method.

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

Please note that delivery times may vary during busy release periods, holidays, or carrier delays.

Shipping Process

Shipping Carriers:
We use trusted carriers such as Australia Post and other reliable courier services for all deliveries.

Tracking Information:
Once your order has been shipped, tracking details will be sent to your email address.

Packaging:
All cards and sealed products are carefully packaged to help ensure they arrive safely and in excellent condition.

Lost or Damaged Items

Damaged Orders:
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and items.

Lost Orders:
If your order appears lost or significantly delayed, please contact us and we will assist you in resolving the issue with the carrier.