Refund policy

Returns & Refund Policy

Updated on: 24-5-2026

Overview

At Aurora Collectibles, we aim to provide high-quality trading cards, sealed products, and collectibles while ensuring a smooth shopping experience for our customers.

Please read our Returns & Refund Policy carefully before making a purchase.

Change of Mind Returns

Due to the nature of collectible products and fluctuating market values, we generally do not accept returns or exchanges for:

Change of mind
Incorrect purchases
Opened products
Buyer’s remorse

Please review product details carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the item
Photos of the packaging and shipping label

Once reviewed, we may offer:

A replacement
Store credit
A refund
Other appropriate resolution

Lost Parcels

If your parcel appears lost or significantly delayed, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist where possible.

Aurora Collectibles is not responsible for delays caused by postal carriers, customs processing, or incorrect shipping information provided at checkout.

Return Eligibility

To be eligible for a return:

Items must remain unopened and unused
Products must be returned in original condition and packaging
Return requests must be approved before sending items back

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund unless faulty or incorrect:

Opened trading card products
Booster packs
Sealed products with broken seals
Graded cards
Clearance or sale items
Gift cards

Refund Process

If a refund is approved, it will be processed to the original payment method.

Please allow several business days for the refund to appear depending on your payment provider or bank.

Shipping fees are non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may only be cancelled before shipment.

Once an order has been dispatched, cancellations are no longer possible.

Authenticity

All products sold by Aurora Collectibles are guaranteed authentic and sourced from trusted suppliers and distributors.

Minor manufacturing imperfections to packaging, shrink wrap, or cards are considered normal within the trading card industry and are not classified as defects.