Frequently asked questions
Can I cancel or change my order?
We process orders quickly, so please contact us within 2 hours of placing your order if you need to make changes. Once dispatched we're unable to make changes or cancellations.
Where do you ship from?
All orders are dispatched from Melbourne, Victoria, Australia.
How long will my order take to arrive?
We will work quickly to ship your order as soon as possible, typically orders are processed within 1–2 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
- Standard shipping: 3–7 business days Australia-wide
- Express shipping: 1–3 business days
- Melbourne metro orders often arrive next business day on express
Will my order be tracked?
Every single order is sent with tracking via Australia Post. You'll receive your tracking number by email as soon as your order is dispatched.
Do you offer international shipping?
At this time, we focus on shipping within Australia. For international inquiries, please contact us directly at shopauroracoll@gmail.com.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. Our checkout is secured with the latest encryption technology, so you can shop with confidence.